Support

For CloudMemoir product support, privacy questions, deletion requests, or App Store inquiries, contact SouzBit, LLC at support@cloudmemoir.com.

For technical help, include your Apple TV model, tvOS version, active cloud provider, and a short description of what happened. Never email a password, OAuth token, refresh token, CloudMemoir session token, or pairing code.

Disconnect Google Drive

To disconnect Google Drive from an Apple TV and delete that TV’s CloudMemoir connection data:

1. Open Settings in CloudMemoir on Apple TV.
2. Find Google Drive under Connected Accounts.
3. Select Disconnect.
4. Wait for the confirmation. If CloudMemoir cannot confirm deletion, check the network connection and try again.

After successful disconnect, CloudMemoir deletes that Apple TV’s encrypted Google refresh token and linked broker records, removes its Apple TV session, and clears locally cached Google Drive metadata and thumbnails. Your other devices connected to the same Google account stay connected; when you disconnect the last of them, CloudMemoir also revokes its Google grant. Your files in Google Drive are not deleted or changed.

You may separately revoke CloudMemoir from the third-party access page in your Google Account, which ends its access on every device at once. Then use Disconnect on each Apple TV to delete its remaining CloudMemoir data, and contact support if a disconnect cannot complete or if you need help clearing remaining CloudMemoir data.

Clear local cache

Open Settings, scroll to Storage, and select Clear Cache. This removes folder information and thumbnail files cached locally by CloudMemoir. It does not change your cloud files or disconnect an account.

Request deletion without the app

Email support@cloudmemoir.com with the subject “CloudMemoir deletion request.” Tell us which provider you connected and enough non-secret information to identify the request. We will acknowledge the request, explain any identity verification needed, and confirm when deletion is complete.

Do not send credentials or pairing codes. If we cannot safely associate a request with a connection, we may ask for additional verification to protect the account.

See the Privacy Policy for details about data handling, retention, and deletion.